03-18-2020 12:24 AM
03-18-2020 12:24 AM
I have a team of 6 participants and when in a meeting/call with them I am only able to see one person at a time unlike them who can see 4 people. Only when someone new speaks it changes the view to their camera. I cannot seem to find a setting to change this.
Im using the web version on a Mac OS.
Any assistance would be appreciated
03-18-2020 12:31 AM - edited 03-18-2020 12:34 AM
03-25-2020 05:47 AM
I am having the same problem with my company. We have had a few conference calls with 7 participants, and 2 of the 7 could only see one person at a time. The rest could see 4 at a time. No explanation. One of the 2 is using the desktop app. The other is using the web app. Can't find anything in settings to fix it. Would love it if we could see 6 or more people at once, like other video conferencing systems. Other than that, Teams is great. Thanks!
03-26-2020 08:05 AM
a member of my team is having the same issue.
also noted that this issue is reported at https://techcommunity.microsoft.com/t5/microsoft-teams/microsoft-teams-video-calls-and-channel-meeti... (by user MYEchols in a reply)
03-26-2020 02:57 PM
04-28-2020 08:26 AM
@Shanice1 Unfortunately not at this time. No matter which app you use, Teams is limited to 4 video feeds at a time. They are supposedly working on increasing this to 9, but no ETA that I am aware of.
04-28-2020 08:31 AM
I have found that google meet/hangout allows you to have at least 8 people thank you again for your response.
04-30-2020 03:15 PM
05-11-2020 09:38 AM
@Annie91 This is my experience too and the randomness is really frustrating. Sometimes I see four, sometimes just the speaker, and last week I saw six. I have tried both the app and the browser, but it doesn't make any difference. My device is a Surface Pro. I hope we can get some answers.
05-12-2020 01:57 AM
05-14-2020 12:29 PM
05-14-2020 01:15 PM - edited 05-14-2020 01:16 PM
So some tenants might already have it.
If there is an error with meetings sometimes show one video and sometime shows 4 (or nine) in the same client, it is best to create a support ticket with Microsoft Support. But it is only the desktop client that will show more that one video stream, so don't use the web application.
05-14-2020 02:07 PM
@Peritas Hello Mike, as a complement to Linus reply I received this from the Teams product team.
"I wanted to clarify that the 3x3 video is currently rolling out, and we expect it to be enabled for 100% of users in the Public ring by May 15th."