Can make calls, but unable to receive calls in Windows Desktop app

[ASRTichy]

Hi all.

One of my users can make Teams to Teams calls (voice and video) without issue, but when someone else tries to call them it fails and asks to re-dial.  It all works fine with the same users account on Web and Mobile.

I have re-installed the desktop app, as well as logging the user off and back in to the app.

Is there a location of config files that I can remove, that will set Teams back to some kind of 'clean install' settings?

Thanks in advance

[#2]

Hi @ASRTichy   Since there has been no response yet from this community, I recommend that you contact Microsoft support or answers.microsoft.com, where support agents are available to help troubleshoot issues until resolution.

[#3]

Does the Teams app log the missed call? Or even prompt the user to attempt to pickup?

You can try removing/renaming the data directory. Make sure Microsoft Teams is closed (right click tray icon and select exit/quit). Open Windows Explorer, and in the address bar paste %AppData%\Microsoft\ (including the % characters). Select the Teams folder and rename it to Teams.old. Restart Teams and retest.