12-23-2018 08:46 AM
12-23-2018 08:46 AM
In Skype, I was able to specify that when a call came in, the ring tone was played on my PC's speakers, but any conversations were done using my headset.
I can't see any similar option in Teams. This means that in order to use my headset, the ring tone comes through that, which means I rarely hear it.
Is there any way to set the ring tone to come through the PC's speakers?
12-23-2018 10:58 AM
12-23-2018 11:14 AM
I heard this a couple of times when talking to customers so you are not alone wanting this. There is an active uservoice request to be able to use speakers as secondary ringer the same way it is in Skype for Business, go in to that uservoice and vote for it.
12-23-2018 08:49 PM
I am using my Jabra SPEAK 410 MS usb speaker . When I am on my headset I can hear the ringing part in my Jabra but the call comes to headset (wired)
12-23-2018 11:48 PM
The ring signal will play in your default audio device in Windows, in Windows 10 you can change that by clicking on the speaker in the systray.
The sound from your active can be changed to another sound device than you default device by changing this in Teams, Settings > Devices.
But you can't get the ring signal in both your headset and your speakers as in Skype for Business.
12-24-2018 06:38 AM
12-24-2018 06:40 AM
I already have my settings as you describe.
I have noticed that I do sometimes get a ring tone via my main speakers, just not always. Not sure how to explain that, as it's inconsistent.
Any ideas? Thanks again
12-25-2018 03:42 AM
I guess that your main speakers is the default device in windows when you get the ring signal there, if not that is strange that it happens.
12-25-2018 07:55 AM
Yes, we are also struggling with this limitation in Teams that was available in SfB to have it ring another audio device. I have tested it and to get it to ring your "PC" speakers, you have to set this in Teams. Then after answering the call, I use the in-call device controls to switch the audio back to my headset. It's cumbersome for sure, but at least I can hear it ring when I'm not at my desk or do not have mobile with me. So, I also have the mobile app running so I can have regular PC sounds on my speakers. Definitely this setting was overlooked as not everyone leaves their headsets on all day...
This is more common when receiving calls from PSTN. I have noticed when internal calls or Teams call, it does ring my PC speakers. Not sure why that is either...
12-27-2018 01:17 PM
@Linus Cansby My main speakers are always the default device, I never change that
01-03-2019 07:50 AM
Hi, yep this is looking like its a big issue for us.
We are just in a telephone migration over from Avaya with nearly 100% softphone. We have been rolling out teams, but now it looks like we might have to roll back and go for skype for business.
I think this will become more and more of an issue as people move calling to teams especially PSTN users and especially as I believe skype for business is not deployable for new tenants with over 500 users (or so ive been told).
Public skype runs on electron i believe as well and supports this, can you guys not run over to the other side of the campus and steal their code ? :) :)
03-20-2019 06:34 AM
It appears the ringtone goes through your default playback device, not your default playback communication device which doesn't really make any sense that Teams is not using the default communication device.
03-20-2019 07:40 AM
03-20-2019 07:45 AM
@Chris Webb Agreed. When I said it doesn't make sense, I meant more that there are no capabilities to also ring your default communication device. Options as you mentioned would be perfect.
04-15-2019 08:20 AM
In case you're using a Plantronics headset, you might want to check the following feature in the Plantronics Hub software 👇🏼
Settings\Ringtones and Volume\ enable All Attached Audio Devices in the dropdown menu.
I now have, a ringing signal from my laptop speakers 👌🏼
05-13-2019 12:07 AM
@Yossu Bonkers Secondary ringer is on the roadmap now and looks like they will start rolling out it in June 2019.
05-13-2019 01:02 AM
@Linus Cansby woooo hoooo!! that has really brightened up my Monday morning!
06-18-2019 04:03 PM - edited 06-18-2019 04:04 PM
@Yossu Bonkers - As of today, this request is up to 1,077 votes. I hope Microsoft is working on it. Since replying to your post updated my page, I now see a more recent message saying that Microsoft is working on it.
06-19-2019 01:11 AM