Camera showing Black Screen only when using Teams app, works with Web version

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New Contributor

Hi guys,


A client is using Windows 10 x64 running v1909 on a MacBook Pro 13" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's listed in Device Manager as FaceTime HD Camera. Zoom and Web Teams works completely fine. Even opening the MS Store Camera App loads the Camera fine. It's just isolated to the Teams App, I'll list what I've tried already below, really hoping you can help in any way.

 

-Re-installed Teams x64

-Attempted to install Teams x86 - No change

-Removed Camera Driver and re-installed via Bootcamp drivers

-Re-installed ALL Bootcamp drivers from the latest available updated

-Cleared Teams cache folder

-Office Quick Repair/Full Repair

 

The problem still exists but only with the Windows app version of Teams.

 

If you have any ideas or thoughts please let me know.


Thank you,

 

Harminder

7 Replies

Same thing. MacBook Pro 13'' 2020 4 Tunderbolts.

Only Teams showing the camera as a fully black image, all other apps using the camera are working.

Win 20h2. Teams 1.3.00.28779 (64-bit).

Reboots, reinstall of Teams, reinstall of drivers... Nothing helps.

Worked fine up to now.

 

Make sure to report this via help-> Feedback in the client!

Adam

@Jan Driesen Thanks Jan. I'm not going crazy in that case. The user said she was running it fine up until this point too. I've restored Windows Update back to v1909 from v2004 but it didn't help. Looks like something permanent has been triggered. I tried an older version of Teams too (1.33 I think) but this did the same thing. @adam deltinger  Thanks for this mention, I've done this now. I'm hoping it gets somewhere but for the user will just have to use Web Teams as a workaround for video calls. 

 

Thanks for the input though guys.

hey man,

A user on my end has been having the same issue. also tried reinstalling teams and the webcam driver but unfortunately still the same issue.

have you tried the "windows support" software from apple.
@harminderchagger 

Hi @Ruben-D unfortunately yes, I got a USB made up of the Windows Support Software from Mac OS and tried to perform a Bootcamp repair, it still didn't work unfortunately. Pretty weird issue, I've submitted the Help>Feedback now so hoping for something along the line.

 

Hope we get a fix but at least in the meantime there is the web version.

Harminder

I did an update of MacOS, then created the USB driver set. After running the bootcamp repair in Windows, the issue disappeared. I'm not sure whether this was caused by the OS update or the repair of bootcamp. Since installing Windows, I had never booted MacOS, so it is unlikely that the cause of the issue was in MacOS.

Thank @Jan Driesen I'm glad you got it working in the end for you. I did notice that after running a Bootcamp repair in Windows via the Mac OS made USB Drivers that the Camera did work the first time I did this. The client then obviously rebooted the machine the next day and it was broken again, running the Repair didn't bring the Camera back and hasn't. All out of ideas, clients using Web Teams for now (hating it) but no other choice.