Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Camera not recognized in Teams but in other apps does

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New Contributor

Hi,

 

in desktop Teams app, Settings>Devices in droplist of webcams, I can not see my external camera only internal one. When I try it in other app (Zoom) or browser version of Teams, camera works fine. After workaround below, camera is visible in desktop Teams app for some time.

 

1. Quits Teams by Right Click Teams Icon and Click Quit
2. Press Window Key and search Camera Privacy Settings and disable the Camera fully by change camera access for this device is to "OFF"
3. Start Teams 
4. Go to teams setting -->  Device --> Camera. Check If camera detected under drop down menu and preview is started appearing 
- (This is starting point that camera is detected but picture is not appearing)
5. Keep Teams on but close the settings
6. Go back to Camera Privacy Settings and change the camera access for this device is to "ON"
7. Go to teams setting -->  Device --> Camera. Check again the Camera and Video will start appearing.
 
Camera: Niceboy Stream Pro
Win system: updated to the last version
Teams app: updated to the last version
 
Thank you
David
3 Replies
Omg this is my EXACT issue, did you find the fix to the issue? I have been trying to fix it for a week now and microsoft support hasnt given me an answer.
https://techcommunity.microsoft.com/t5/microsoft-teams/microsoft-teams-doesn-t-detect-camera/m-p/265...
Does this one is from Logitech? Or?