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Calls not working on Android App

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Contributor

I have been having issues with receiving calls in the Android App for a while and I'm wondering if others have had issues.

 

I receive the call but when I answer I won't here the caller and it will disconnect.  It doesn't matter if I'm on WiFi or mobile data.

 

Any suggestions on how to troubleshoot the issue on the phone? It is working flawlessly on my laptop so I have narrowed this down to an issue in the Android App.

6 Replies
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Hi,

 

Tried it on my phone and no problem at least. 

 

Have you tried to uninstall the Teams app and installing it again?

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Solution
Hi @Marc Rohde,

A few things
- Have you tried a remove and reinstall of the app
- Do others in your organisation have the same issue with the Android App?
- Is it updated to the latest version (1416/1.0.0.2019012401)
- Do you use Phone System with Microsoft? If so, is it with Microsoft Call Plans, or Direct Routing?

I would potentially submit this as a bug/raise a ticket. I haven't got the Android App as I've always used IPhone. If you can't submit through the App I would raise a ticket through your admin centre.

Best, Chris
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Cleared cache, deleted app, reinstalled. No real success.

 

I am directing calls from an on-premise system to my Teams number so I'm considering if that was may be part of the issue I'm running into.

 

I will plan to open a ticket from the Admin center next week.

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Ok, If you call directly to your Teams number do you get the same problem? 

 

Do you use Calling Plans or Direct Routing?

 

/Linus Cansby

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@Christopher Hoard  I recently experienced this no call capability. Uninstalling the app and reinstalling it with work credentials fixed the call problem for me.

 

Strangely enough, the first time I tried to authenticate I did get another error "Please uninstall MS Authenticator". Which I did have installed. But I tried the login with work credentials another 1-2 times and it finally worked.

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Great to know that the recommendation of an uninstall/reinstall worked @Mike Brunet! Thanks for letting us know!

Best, Chris
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