Calls getting placed on hold after answering

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Occasional Contributor

So we just recently switched our phone system to Teams. We've noticed on a few occasions that we try to pick up a call from a call queue, and it puts the call back on hold. The user has to resume the call in order to actually answer the call. I think it's only happened on physical handsets from Yealink and not from the Teams app on computer or mobile. Anyone else seen this and possibly have a fix? We've tried rebooting the handsets, logging out and logging back in, etc. They're running the latest firmware.

4 Replies

Just started seeing a very similar problem but with the teams client. Were you able to find a solution? @Jason Tenpenny 

@ChrisbieUnfortunately I have not found the answer. TBH I haven't had a ton of time to investigate it. Interestingly enough, the desktop client is the only place that we haven't had it happen. It's happened once or twice on mobile, but still not nearly as much as on the desk handset.

Take note of when it happens: Date, Time, callers numbers, queue name, your number. Report it to Microsoft . The will check system logs and investigate cause and hopefully fix it.

@KeepingITreal I am having this same issue. As soon as I pick up from a desktop app, I get told that I have been placed on hold. It's getting annoying. Have anyone figured out a solution besides just hanging up?