Jan 10 2022 02:12 AM - edited Jan 11 2022 02:32 AM
Hi All.
A customer has been advised by MS support that they needed to change the region of their tenant for data residency. There was no consideration on how this may affect omnichannel in dynamics as a result they are now having issue with calls coming in. following a conversation with support they have been advised to purchase Solgari... this was not a welcome suggestion.. Before i start pulling things appart for this customer can someone advise how changing the region would effect dynamics in this way or if there is anything else within Direct routing config that may be worth investigation. Apologies for the lack of detail but i have a meeting to discuss this later this week so should have more info then.
Jan 10 2022 06:43 AM
Simply put, regions and countries have different laws and some features don't exist in specific areas.
Jan 10 2022 10:32 AM
Jan 11 2022 03:06 AM