Jul 08 2021 08:24 AM
Jul 08 2021 08:24 AM
Multiple teams within our organization require the ability to block their name and telephone number on a per call basis. I have setup a Caller ID Policy with the following settings:
Once this policy is applied to a user, the user is now able to see the Caller ID option under Settings > Calls, which provides the user the ability to block their outbound name and number display. We can successfully activate/deactivate this feature from the iOS Teams mobile application or from a Yealink MP54 Teams desk phone, but we are unable to activate the feature from our desktop client (1.4.00.16575) as the check mark will not save. This is my first time creating a Microsoft support ticket and I am very frustrated and disappointed in the support they are providing. They have indicated this is not a flaw or bug in the desktop application and they suggested I need to create another Caller ID Policy with the following settings:
This policy does enable the Caller ID Block feature on the Teams desktop, but it also blocks the name and number for all incoming calls and also does not allow the user to deactivate the feature. Microsoft Support indicated the enabling/disabling of the Caller ID functionality is done by the Caller ID Policy and it is the responsibility of the user to contact the company Microsoft Teams administrator to toggle the user Caller ID policies when the user requires their name and number to be blocked on an outbound call. I strongly believe this is incorrect information and a user should be able to enable/disable the Caller ID Block on a per call basis on the desktop application as they can on a Teams mobile or Teams desk phone. We will only be deploying desk phones in common areas and not all employees have a company provided mobile device, so this functionality is a requirement on the desktop application. Anyone have suggestions on how I should proceed as escalating the ticket provided the same information from Microsoft?
Jul 10 2021 09:21 AM
Jul 12 2021 02:01 PMSolution
Jul 15 2021 08:14 AM
Hi, same issue here with the Teams desktop client. I need to test specific PSTN calls as Anonymous but It's impossible to check this box. And I was able to do it months ago... I hope that you receive a positive feedback.
Jul 15 2021 08:40 AM
Jul 19 2021 05:28 AM
Jul 25 2021 11:24 AM