Aug 06 2020 11:17 PM
Aug 06 2020 11:17 PM
Caller ID Names currently work with dialing direct to the users' phone numbers but does not work when calls come into their mainline to an Auto Attendant or Call Queue. Is there any chance that the following roadmap would also address this major issue??
Reverse Number Lookup Enhancements (Q3 CY2020)
It's also listed on the UserVoice Forum marked as 'Try this instead'. Telling us on Feb 2020 to upgrade the phone firmware to the latest version, but that also doesn't address the issue.
Display incoming caller Id when callers dial a call queue:
I also have a case open with MS Support (21101861) which I just got the following response:
The call transferred from Auto Attendant to the below will not show the caller name of the caller only the telephone number. This is by design behavior
• Teams user
• Call queue
This has been the #1 complaint about deploying the Teams Phone system and seems like it would be a basic feature of any phone system currently. I know I just missed the AMA last month for Teams but is there anyone on this forum that can help get this on the roadmap or know Alex (Teams Engineering, Microsoft Teams) on UserVoice to perhaps change the 'Try this instead' to something else, somehow I feel like making it that status takes it off the radar of the Teams Development team.
Aug 07 2020 10:38 AM - edited Aug 07 2020 10:50 AMSolution
Hello @ITSourcePro I passed your comments along to the Calling program manager and his response was "It's a great feature request, I'll bug it." Thank you for taking the time to express your thoughts.
Sep 28 2020 07:42 AM - edited Sep 28 2020 07:42 AM
@ThereseSolimeno Any way we can get an update from the calling program manager on this request? Thanks! This is a heavily desired request within our Organization.
Jan 20 2021 12:42 PM
@ThereseSolimeno Any update on this request? Is there a enhancement request for this somewhere that we can track? Thanks!
Jan 20 2021 01:50 PM
@TylerStorlie I'll see what I can find out but the PMs are pretty busy so it may take a few days to get a response.
Jan 20 2021 02:35 PM
@ThereseSolimeno Its been months and months hope we can get and update
Mar 08 2021 02:23 PM
@ThereseSolimeno Any luck finding out about this? We want to roll this out Teams Calling more and more and this is a major sticking point. Any insight would be helpful.
Thanks again, I know the Teams team is busy.
Mar 11 2021 06:41 PM
@ITSourcePro I've almost completely deployed Teams to a client and if callerID reverse lookup functionality doesn't improve, it may be a deal breaker for them. The ability to know who is calling through call queues is critical to their business. Any updates are appreciated.
Apr 02 2021 11:04 AM
Apr 05 2021 06:31 AM
Apr 05 2021 10:46 AM - edited Apr 05 2021 11:02 AM
There are a couple of Uservoice items you can vote on:
Apr 05 2021 03:20 PM
Apr 06 2021 05:56 AM
Apr 06 2021 07:50 AM