Call transfer filter shown contacts in search

Copper Contributor

Hi

 

Is there a way to filter shown contacts in the search in the call transfer popup?


We have users with serveral accounts (different domain) in the same tenant. Only one of them is licensed for MS Teams Telephony. If I now want to transfer a call to one of these users I can see the User several times, if I pick the wrong one the call will be dropped since the user has no license.


Example:

User.Name @domain.com (MS Teams Telephony)
User.Name @domain2.com (no MS Teams Telephony)
User.Name @domain3.com (no MS Teams Telephony)


I get a call and transfer the call to User.Name @domain.com > works fine
I get a call and transfer the call to User.Name @domain2.com > doesn't work, which is clear.

No it would be great, if the usersUser.Name @domain2.com and User.Name @domain3.com wont even show up in the search (popup for call transfering)

 

Br,
Christoph

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