10-19-2020 02:04 AM
10-19-2020 05:24 PM
@Ranra145 Hi there - You can add the average wait time:
Sign in to Omnichannel Administration.
Go to Channels > Chat.
Open the chat widget in which you want to enable the wait time setting.
Go to the Basic details tab.
In the Customer waiting area, change Show average wait time to Yes. (This feature is set to No by default.)
More info can be found here: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/average-wait-time
I hope this helps :)