Call queue pickup notifications missing in Teams

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New Contributor

Hi,

We have been migrating users to MS Teams for direct call routing. 

With Call queues in Skype for Business all members of the call queue/hunt group would be notified of who picked up the call with a pop-up from the systems tray.

Do you know if this can be done in MS Teams?  I've looked in the settings within the Teams client but nothing I can see that can give me that.

Have I missed something or is this option not available yet on Teams?

Thanks,

Michael

2 Replies
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@Mipomaker This is something we noticed on our helpdesk so don't get to see if customer hang up or someone answered. Hopefully, they get the feature added soon. 

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Hi @Phil Rowell thanks for acknowledging my post, it's been pretty quiet on here.  I thought it might just be us having the issue!!!!!  Hopefully it will be sorted soon :smile: