Oct 02 2019 05:11 AM
Hi,
We have been migrating users to MS Teams for direct call routing.
With Call queues in Skype for Business all members of the call queue/hunt group would be notified of who picked up the call with a pop-up from the systems tray.
Do you know if this can be done in MS Teams? I've looked in the settings within the Teams client but nothing I can see that can give me that.
Have I missed something or is this option not available yet on Teams?
Thanks,
Michael
Dec 04 2019 02:54 AM
@Mipomaker This is something we noticed on our helpdesk so don't get to see if customer hang up or someone answered. Hopefully, they get the feature added soon.
Dec 04 2019 03:07 AM
Hi @Phil Rowell thanks for acknowledging my post, it's been pretty quiet on here. I thought it might just be us having the issue!!!!! Hopefully it will be sorted soon