SOLVED

Call queue opt out option appears to have disappeared?

Copper Contributor

Good afternoon,

 

I'm investigating an issue for one of our customers where they are now unable to opt in/opt out of their two call queues. I've checked the call queue options in the Teams admin center, and the option does appear to be enabled, but the option has disappeared on the Teams client - any suggestions on how to get this back?

 

Thanks in advance.

2 Replies
best response confirmed by BenMuschamp (Copper Contributor)
Solution
Hi Ben, I had the same issue myself across all Customer Teams clients. This was a global MS issue effecting the Teams Admin Center. Users could not be seen and same goes for Auto Attendants and Call Queues - both still worked and no issues with Teams users. It has been sorted around 3 hours ago - are you back running now?
Yes, thank you! all seemed to kick back into life shortly after your message.
1 best response

Accepted Solutions
best response confirmed by BenMuschamp (Copper Contributor)
Solution
Hi Ben, I had the same issue myself across all Customer Teams clients. This was a global MS issue effecting the Teams Admin Center. Users could not be seen and same goes for Auto Attendants and Call Queues - both still worked and no issues with Teams users. It has been sorted around 3 hours ago - are you back running now?

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