call queue not working properly

Contributor

Hi, 

 

We are having issues with call queue, when colleagues try to connect with the call queue they can't find it in teams. older colleagues can find the call queue but new colleagues can't, is there a way to let new colleagues connect to the call queue?

1 Reply
Is it agents added recently to the Call Queue that can't see it in Settings to sign in/out? Or can't they see the call queue in a Teams channel?

If it is that they can't see the CQ in settings check in Teams Web Application, https://teams.microsoft.com

Do they receive calls to the CQ?