Call Queue issue, agents with external forwarding ignored

Occasional Contributor

Hi we are trying to setup a call queue (out of hours hotline) with agents that have their Teams accounts set to auto forward incoming calls to external mobile numbers. Works when calling the Teams account directly, but doesn't when called via a call queue.

This wasn't an issue with Skype and call groups, is this no longer supported in Teams? Thanks

1 Reply

Hi @justanotherday ,

 

I'm afraid this might be still in suggestion/voting stage. see here: Call Queues should follow call forward settings · Community (microsoft.com)

 

I would also suggest previous conversation about this: MS Teams Call Queues - Call agents on external numbers? - Microsoft Tech Community