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Call Queue and Voicemail issues.

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Contributor

Hi All.

 

I have been presented with a curious issue.  A tenant has a series of call queues configured that direct calls to another single ring group after 15 seconds. After another 15 seconds the 2nd ring group diverts to a user account that is logged out so goes to voicemail. The issue is that after going to the 2nd ring group and 'timing out' it seems to TRY to divert again but then does nothing... no VM no ring tone nothing.   The account has all relevant licenses and phone system add on available.  If you call it directly from another teams account it goes straight to voicemail... Does anyone have any experience of this?