Call Queue - Active Calls

Copper Contributor

Will I be able to see the number of active calls in a call queue if I'm a member of the CQ or administrator? Any reporting feature for AA & CQ available for the handled calls & so on?

1 Reply
We, MAF InfoCom developed a workaround for that.
This is available with MAF ICIMS CC. MAF ICIMS CC ads real time metrics to the MAF ICIMS reporting and analytics solution for teams (reports/dashboards and much more).
Feel free to contact me for more info or request a free trial via the website:
Best regards,
Frank Looijesteijn
MAF InfoCom