Mar 18 2021 12:21 PM - edited Mar 25 2021 07:00 AM
We are having a very vexing issue with some of our users who are members of a call-queue group.
Everyone is on Teams version 1.4.00.4167. Windows 10 1909.
If they take a call from the call queue and subsequently put that call on hold, when they click on Resume the call drops. If they receive a call made directly to them, the call can be put on hold and resumed as normal without fail.
The issue occurs consistently with our Jabra Engage 65 and 75 units which initially indicated it might be an issue with those headsets, but when we tried others (including a cheap Logitech wired headset) it still happens, which casts our view back to Teams itself.
We originally discovered a workaround: by disabling "New Meeting Experience", the issue went away completely. But when MS pushed an update a few weeks ago removing the option and we are back to where we started.
We've opened a ticket with Jabra but so far their best suggestion was that another communication app might be running and interfering with the call control command chain. We've scoured for apps and/or background services and cannot find anything except Teams.
Any suggestions for things to look for or try would be very much appreciated.
Mar 29 2021 08:11 AM
Apr 08 2021 09:02 AM
May 19 2021 10:13 AM
May 19 2021 11:37 AM
@Timboh I have not been able to make any progress at my end at all. Jabra says they cannot recreate the problem at their end. We've opened a ticket with Microsoft which should enable Jabra to collaborate with them on the issue. Its particularly interesting that you are having the same thing happen with Sennheiser as well as Jabra (which makes me think this really is more of a Teams issue, miscommunicating with the hardware or something along those lines).
I would strongly encourage you open support tickets with all three companies if at all possible to help draw attention to this obscure but very real and debilitating bug.
May 31 2021 08:15 AM
Jul 14 2021 06:49 AM
Hello,
are there any new findings on the problem?
We have the same issue :
Direct Routing
Call from Call queue
contiune the call, the call is disconnecting after 2 seconds
Jabra Pro 930 Headsets
Teams 64-bit 1.4.00.16575
Never use or configure s4b in our environment
Regards,
Ingo
Jul 14 2021 07:01 AM
Solution
Hey Ingo,
can you please check, if the conference mode is not active in your call queue?
If it is not active, please activate it!
I think, this should sovle the problem.
Regards,
Tim
Jul 14 2021 07:11 AM
Sep 22 2021 05:33 AM
We faced identical issues with multiple customers (historically SfB customers) a call accepted from a callque was dropped when put in hold while transferring i.e.
Changing this setting immediately solved the issue, also call handling is much faster now!
Bert