Jun 02 2021 01:42 AM - edited Jun 02 2021 05:14 AM
Hi there,
I have an Auto Attendant set up in Teams with an option that redirects to an external phone number.
When I press the option that redirects my call to an external phone number, I hear "please wait while your call is being transferred", then a few rings, then silence. I've tried different formats for the number, in case that is what is wrong, e.g.
All go silent. The resource account for my Auto Attendant has the following licenses:
I noticed that if I place the call using my Teams client (because I also have the phone system license), the call is put on "hold" when it goes silent, here is what it looks like:
Does anyone know what I am missing? I've tried diverting to a mobile and a landline but both have the same result.
Regards,
Christian
Jun 02 2021 05:25 AM
@ChristianMDU1910 How are you providing PSTN connectivity? If you are using Direct Routing I would suspect something not right in your SBC configuration.
Jun 02 2021 05:47 AM