Call Button Greyed Out

Copper Contributor



Please could you help with calling team members?

Setting up scheduled meetings works fine however, calling from a chat window does not appear and the video/call button is greyed out when you hover over the profile.


Please could you advise asap.

2 Replies



Hi, take a look in the Teams Admin Center under Calling Policies.  Is the option to Make private calls set to off?


Screenshot 2021-09-14 at 16.55.49.png


where do you find the ''Teams Admin center'' and the calling policies settings?