Jun 18 2021 03:16 PM - edited Jun 18 2021 03:18 PM
We have a user configured to the point where they now have a dialpad in their Teams client. We have an auto-attendant created and when we dial into that number, we can transfer the call to the user's Teams client successfully.
However, when we try to make a call out to the PSTN we just get a "Unavailable The person you're trying to reach isn't available. Try again later."
The user has a Microsoft calling plan assigned and we are not using direct routing. We can't see anything that could be the issue since everything seems to be in order.
Here are some parameters from the user:
Phone number type: Online
OnPremEnterpriseVoiceEnabled: False
HostedVoiceMail: True
EnterpriseVoiceEnabled: True
TeamsVoiceRoute: False
OnPremLineURIManuallySet: True
VoicePolicy: BusinessVoice
TeamsUpgradeEffectiveMode: TeamsOnly
DialPlan: US
LocationPolicy: US
HostedVoicemailPolicy: BusinessVoice
Jun 23 2021 08:27 AM
Jul 01 2021 10:02 AM