Browser and app not the same

%3CLINGO-SUB%20id%3D%22lingo-sub-1398973%22%20slang%3D%22en-US%22%3EBrowser%20and%20app%20not%20the%20same%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1398973%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20following%20a%20class%20and%20I%20was%20invited%20as%20a%20gast.%20I%20downloaded%20the%20app%20on%20my%20mac%20and%20didn't%20see%20my%20team.%20If%20i%20use%20Chrome%20(Safari%20didn't%20work)%20then%20i%20saw%20my%20team.%20The%20problem%20in%20Chrome%20is%20that%20i%20only%20see%201%20person%20and%20it%20was%20a%20class%20so%20i%20saw%20that%20day%20nobody%20only%20an%20excel%20sheet.%20So%20this%20really%20was%20terrible%2C%20it%20was%20more%20a%20phonecall%20then%20a%20meeting.%20Is%20there%20a%20solution%20that%20i%20can%20see%20my%20team%20in%20the%20browser%20as%20well%20in%20the%20app.%20Found%20it%20really%20strange%20that%20it%20is%20different%2C%20using%20the%20same%20login.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1398973%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBrowser%20and%20app%20different%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1407624%22%20slang%3D%22en-US%22%3ERe%3A%20Browser%20and%20app%20not%20the%20same%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1407624%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F671250%22%20target%3D%22_blank%22%3E%40miranda1565%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThe%20issue%20you%20are%20experiencing%20where%20you%20only%20saw%20one%20person%20and%20an%20excel%20document%20doesn't%20sound%20like%20something%20I%20have%20heard%20before%20so%20I%20urge%20you%20to%20contact%20support%20with%20that%20issue%20if%20it%20happens%20again.%26nbsp%3B%20you%20can%20open%20a%20case%20at%20answers.microsoft.com%20and%20they%20can%20assist%20you%20with%20troubleshooting.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThat%20said%2C%20there%20are%20different%20ways%20to%20view%20your%20class%20-%20either%20by%20using%20the%20Microsoft%20Teams%20client%20you%20download%20on%20your%20computer%2C%20via%20the%20web%20app%20-%20which%20sounds%20like%20what%20you%20were%20doing%2C%20and%20the%20mobile%20app.%26nbsp%3B%20I%20would%20highly%20recommend%20you%20download%20the%20Teams%20client%20if%20you%20are%20going%20to%20be%20joining%20a%20team%20or%20Teams%20calls%2C%20regularly.%26nbsp%3B%20Here%20are%20instructions%20for%20the%20various%20clients%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fget-clients%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fget-clients%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThere%20is%20some%20limited%20functionality%20using%20the%20web%20client%20with%20a%20Mac%20such%20a%20limited%20video%20views%2C%20etc%20-%20that%20is%20documented%20in%20the%20link%20above.%26nbsp%3B%20If%20you%20can%2C%20download%20the%20full%20client%20and%20for%20attending%20meetings%20and%20quick%20chat%20functionality%2C%20the%20mobile%20client%20is%20wonderful.%20Personally%2C%20I%20prefer%20the%20desktop%20client%20for%20collaboration%20and%20interactive%20meetings.%26nbsp%3B%20I%20hope%20that%20helps!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Frequent Visitor

Hello all,

 

I'm following a class and I was invited as a gast. I downloaded the app on my mac and didn't see my team. If i use Chrome (Safari didn't work) then i saw my team. The problem in Chrome is that i only see 1 person and it was a class so i saw that day nobody only an excel sheet. So this really was terrible, it was more a phonecall then a meeting. Is there a solution that i can see my team in the browser as well in the app. Found it really strange that it is different, using the same login.

 

1 Reply
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@miranda1565 

The issue you are experiencing where you only saw one person and an excel document doesn't sound like something I have heard before so I urge you to contact support with that issue if it happens again.  you can open a case at answers.microsoft.com and they can assist you with troubleshooting.

 

That said, there are different ways to view your class - either by using the Microsoft Teams client you download on your computer, via the web app - which sounds like what you were doing, and the mobile app.  I would highly recommend you download the Teams client if you are going to be joining a team or Teams calls, regularly.  Here are instructions for the various clients: https://docs.microsoft.com/en-us/microsoftteams/get-clients

 

There is some limited functionality using the web client with a Mac such a limited video views, etc - that is documented in the link above.  If you can, download the full client and for attending meetings and quick chat functionality, the mobile client is wonderful. Personally, I prefer the desktop client for collaboration and interactive meetings.  I hope that helps!