Broken Picture in Microsoft Teams

[ClaudiuA]

Hello

We have a problem that appears quite often in the sense that when I attach a picture in the chat I get a broken picture and I can't open it. Does anyone else face this problem?

Thank you,

Claudiu

[#2]

Hi @ClaudiuA 

Which device did you use to post the image? Are you using the browser or Desktop client to access the image?

1. Try a different browser.
2. Clear your browser image cache.
3. Do you get the same result when you send an image from Desktop client?

[#3 · Accepted solution]

@ClaudiuA Hi Claudiu - Assuming you are pasting the picture off the clipboard into the chat rather than attaching the picture as an upload, I had this problem too. I'm not sure of the cause but presumably something to do with the format of the picture in the clipboard.

A workaround is to paste the picture somewhere else first, then copy and paste it into Teams e.g. Get picture from website, copy and paste into PowerPoint, then copy and paste from PowerPoint into Teams. FYI a blank Outlook email, seemed to work as an intermediary too 🙂

[#4]

Hello, I get the same result in the Desktop Client. Sorry I didn't mention that above

[#5]

I have the same problem whenever I add an image to a chat, although I am able to view the image when I click on it. 

[#6]

I seemed to have a similiar issue....I had copied an image from an email and posted it into a team meeting notice....however, receipients recieved a corrupt image.  When I repeated the exercise and instead of just copy and paste, but rather copy / right click and select Picture, this seemed to work?  this has never happened before - is there something Microsoft has updated??