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Bots in Microsoft Teams

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Highlighted
Asjad Khan
Contributor

Bots in Microsft Teams are something which I found intresting in Microsft Teams. When I started exploring Bots, Polly is the only bot which impressed me all other bots are not really  very useful. Security is another concern, when I add new bot it wants me to accept terms and conditions and I am not very sure how secure it is to allowing bots to access my information. I would like to know your experience with Bots, How Bots are helping you or your organization. Please share your experience.

 

Thank you

5 Replies

I think you have to look at your organisation to use bots and try to create your own bots.

The security aspects of this are on my mind too.

 

If a user uses Polly or another Bot is it sending that info to another organisation where I have no control over it?

Hi Jeremy

 

Thanks for writing

 

I am not sure about Polly, as Polly don't require any personal information but there are so many other bots who can read my email, Outlook Calendars and much more.

 

I haven't found any person who is using bots happily. If you know anyone then please ket me know.

It's a good question -- and I think there's a blog post in there about the security measures around bots. Without digging deeper into the topic, I have two immediate thoughts:

 

First, for bots that access outside (web-based) services, you most definitely need to reivew the security measures for that service, and have an understanding of how your data is used and whether it complies with your corporate standards. As was mentioned in another thread, for most bots (all?) security is at the individual user level.

 

Side note: as @David Rosenthal commented in that other thread, the current slate of bots are passive (not always listening), and only take action when invoked/activated, which, in my mind, decreases some of the risk.

 

Second, organizations need to establish guidelines for how bots can and cannot be used, and restrict the use of bots that do not meet those policies. Now, whether or not an O365 Global Admin can restrict bots at this level today? Not sure. I think I may do some digging on this topic...

Thanks for the shoutout @Christian Buckley :)

 

You'll all be happy to know that admin control of individual Microsoft Teams Apps is due any day now. A blog has already been published courtesy of @Luis Carrasco. Check it out!

 

https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/New-admin-controls-for-apps-in-Teams/ba-...

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