SOLVED

Bot icon is not visible in the response message in Microsoft Teams

Brass Contributor

When the bot responds to any bot command it displays a response in reply to that command Bot icon is not visible(below image). 

sunnykalola_1-1608118455150.png

Here, ideally, it should display bot Icon instead of placeholder.

can anyone help with that?

2 Replies
best response confirmed by adam deltinger (MVP)
Solution
Hi @sunnykalola,

Review here

https://stackoverflow.com/questions/54203315/ms-teams-bot-icon-is-not-displayed

After doing that, wait for some propagation time, then if it still does not display log out of Teams, close off Teams completely and clear the cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/)

Let me know if that worked

Best, Chris
1 best response

Accepted Solutions
best response confirmed by adam deltinger (MVP)
Solution
Hi @sunnykalola,

Review here

https://stackoverflow.com/questions/54203315/ms-teams-bot-icon-is-not-displayed

After doing that, wait for some propagation time, then if it still does not display log out of Teams, close off Teams completely and clear the cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/)

Let me know if that worked

Best, Chris

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