Bot assistance

%3CLINGO-SUB%20id%3D%22lingo-sub-758718%22%20slang%3D%22en-US%22%3EBot%20assistance%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-758718%22%20slang%3D%22en-US%22%3E%3CP%3EOk%2C%20here%20we%20go.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20like%20to%20create%20a%20bot%20for%20internal%20use%20that%20is%20able%20to%20pull%20certain%20customer%20requirements%20from%20a%20conversation%20and%20then%20use%20that%20to%20generate%20a%20call%20ticket%20and%20a%20quote%20for%20pricing.%26nbsp%3B%20We%20are%20using%20Zoho%20desk%20as%20our%20call%20ticketing%20system%20an%20have%20a%20connector%20for%20this%20set%20up%20in%20Teams.%26nbsp%3B%20Is%20this%20easy%20to%20create%20ourselves%20using%20the%20bot%20services%3F%26nbsp%3B%20Going%20forward%20I%20would%20also%20like%20to%20be%20able%20to%20use%20this%20to%20automate%20our%20systems%20to%20then%20spin%20up%20a%20VM%20for%20the%20customer%20and%20set%20up%20their%20solution.%26nbsp%3B%20%26nbsp%3BBots%20and%20Dev%20work%20are%20all%20new%20to%20me%20..%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-758718%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBots%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EDeveloper%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Highlighted
Contributor

Ok, here we go.

 

I would like to create a bot for internal use that is able to pull certain customer requirements from a conversation and then use that to generate a call ticket and a quote for pricing.  We are using Zoho desk as our call ticketing system an have a connector for this set up in Teams.  Is this easy to create ourselves using the bot services?  Going forward I would also like to be able to use this to automate our systems to then spin up a VM for the customer and set up their solution.   Bots and Dev work are all new to me ..