Bluetooth Headset on a MacBook Pro doesn't work in Teams

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New Contributor

When I select blue tooth audio to use my headset on my MacBook Pro for a Teams phone call or conference, the audio drivers shutdown and do not work.  I can only do it through the system speakers.  Has anyone else experienced this and is there a solution to this problem.  

8 Replies
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I have the same issue with on Windows 10. Bluetooth audio Sony WI-300 fails to work on TEAMS. It works for music. but despite setting showing as if it is connected and appropriate input/output is selected it does not work.

 

This seems to be an issue TEAMS. Incidentally, another brand bluetooth did work, but Sony WI300 which is more sophisticated & capable to switch automatically between music & phone call when connected to phone blue tooth does not work with PC calling applications 

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@Dave_SIG001  I have same issue. Did you manage to find a solutions?

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@peternunn - I have not been able to get it to work, give me funny messages like not connected, etc.  I have given up and using the speakers.   

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Spoiler
 

@Dave_SIG001  Thanks for getting back - I am able to use speakers when working form home - not so great when working in the office :( 

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@Dave_SIG001  I may have found a solution. Well for me anyway. When I connect my blue tooth to my MacBook Pro - for all applications if it appears as the speaker and mic from the drop down sound icon in the main menu - they work. For Teams even though it appeared in the drop down sound icon(main menu)  I still had to assign them in the Device Settings in the Profile. Not something that I had to do with any other application and is why I missed it.

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@peternunn Thanks for the response Peter.  I am having more issues than that as I think Teams conflicts with Webex and other audios.  I often have to reset my audio system with a script that I wrote.  Sometimes even video on Safari quits unless I do a reset.   

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@peternunn Thank you! I just ran into this problem. To clarify for others: Go to your profile in Teams, select Settings, then Devices. Under Audio devices, use the drop downs to select the headphones you want it to go to. 

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This solution didn't work for me. I still see the problem on Mac OS Catalina.