Bluetooth Headset on a MacBook Pro doesn't work in Teams

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had%20problems%20with%20a%20Soundcore%20Spirit%20earbud%20pair%20and%20my%20working%20headset%20is%20an%20Arctis%20Steel%20Series%203.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1556847%22%20slang%3D%22en-US%22%3ERe%3A%20Bluetooth%20Headset%20on%20a%20MacBook%20Pro%20doesn't%20work%20in%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1556847%22%20slang%3D%22en-US%22%3EThanks%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F717201%22%20target%3D%22_blank%22%3E%40RobBenton%3C%2FA%3E.%20Unfortunately%20I%20don't%20have%20another%20BlueTooth%20headset%20to%20try%20out%2C%20but%20it's%20certainly%20not%20out%20of%20the%20realm%20of%20possibility%20that%20my%20issues%20are%20specific%20to%20Samsung%20BT%20ear%20buds.%20Still%20have%20a%20fair%20bit%20of%20distortion%20in%20the%20signal%2C%20so%20it%20could%20be%20a%20hardware%20issue%20with%20the%20laptop%20(don't%20have%20these%20issues%20when%20paired%20to%20other%20devices%20-%20phones%20and%20tablets).%20Thanks%20again!%3C%2FLINGO-BODY%3E
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New Contributor

When I select blue tooth audio to use my headset on my MacBook Pro for a Teams phone call or conference, the audio drivers shutdown and do not work.  I can only do it through the system speakers.  Has anyone else experienced this and is there a solution to this problem.  

11 Replies
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I have the same issue with on Windows 10. Bluetooth audio Sony WI-300 fails to work on TEAMS. It works for music. but despite setting showing as if it is connected and appropriate input/output is selected it does not work.

 

This seems to be an issue TEAMS. Incidentally, another brand bluetooth did work, but Sony WI300 which is more sophisticated & capable to switch automatically between music & phone call when connected to phone blue tooth does not work with PC calling applications 

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@Dave_SIG001  I have same issue. Did you manage to find a solutions?

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@peternunn - I have not been able to get it to work, give me funny messages like not connected, etc.  I have given up and using the speakers.   

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Spoiler
 

@Dave_SIG001  Thanks for getting back - I am able to use speakers when working form home - not so great when working in the office :( 

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@Dave_SIG001  I may have found a solution. Well for me anyway. When I connect my blue tooth to my MacBook Pro - for all applications if it appears as the speaker and mic from the drop down sound icon in the main menu - they work. For Teams even though it appeared in the drop down sound icon(main menu)  I still had to assign them in the Device Settings in the Profile. Not something that I had to do with any other application and is why I missed it.

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@peternunn Thanks for the response Peter.  I am having more issues than that as I think Teams conflicts with Webex and other audios.  I often have to reset my audio system with a script that I wrote.  Sometimes even video on Safari quits unless I do a reset.   

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@peternunn Thank you! I just ran into this problem. To clarify for others: Go to your profile in Teams, select Settings, then Devices. Under Audio devices, use the drop downs to select the headphones you want it to go to. 

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This solution didn't work for me. I still see the problem on Mac OS Catalina.
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I am able to select and use a Bluetooth headset with Microsoft Teams on macOS, however, I oftentimes have issues unmuting myself to use the microphone. I can still hear others, albeit the audio can sound a bit garbled at times on my end, but they can't hear me. They can even see me unmuting myself via the mute/unmute icon, but I am not able to be heard when I speak (and no message comes up from Teams saying that I am muted). I have had to resort to using old wired headphones, unfortunately, until I can find a solution. Note I do not experience this problem or audio quality issue in Skype or Zoom meetings.

 

Equipment:

Samsung Galaxy Buds (2AC1), software version R170XXU0ATF2

Macbook Pro (13-in, 2019), macOS Catalina, version 10.15.5, clamshell configuration

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@MoltoMiller , I switched to a different bluetooth headset and I don't have any issues now. I am not sure if this is a macOS issue or Teams issue since I don't remember experiencing the problem with any other apps. For reference I had problems with a Soundcore Spirit earbud pair and my working headset is an Arctis Steel Series 3.

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Thanks @RobBenton. Unfortunately I don't have another BlueTooth headset to try out, but it's certainly not out of the realm of possibility that my issues are specific to Samsung BT ear buds. Still have a fair bit of distortion in the signal, so it could be a hardware issue with the laptop (don't have these issues when paired to other devices - phones and tablets). Thanks again!