05-28-2019 10:44 AM
05-28-2019 10:44 AM
When I select blue tooth audio to use my headset on my MacBook Pro for a Teams phone call or conference, the audio drivers shutdown and do not work. I can only do it through the system speakers. Has anyone else experienced this and is there a solution to this problem.
08-25-2019 08:11 PM
I have the same issue with on Windows 10. Bluetooth audio Sony WI-300 fails to work on TEAMS. It works for music. but despite setting showing as if it is connected and appropriate input/output is selected it does not work.
This seems to be an issue TEAMS. Incidentally, another brand bluetooth did work, but Sony WI300 which is more sophisticated & capable to switch automatically between music & phone call when connected to phone blue tooth does not work with PC calling applications
01-24-2020 02:05 PM
@peternunn - I have not been able to get it to work, give me funny messages like not connected, etc. I have given up and using the speakers.
01-27-2020 12:43 AM
03-06-2020 02:53 AM
@Dave_SIG001 I may have found a solution. Well for me anyway. When I connect my blue tooth to my MacBook Pro - for all applications if it appears as the speaker and mic from the drop down sound icon in the main menu - they work. For Teams even though it appeared in the drop down sound icon(main menu) I still had to assign them in the Device Settings in the Profile. Not something that I had to do with any other application and is why I missed it.
03-17-2020 09:04 AM
@peternunn Thanks for the response Peter. I am having more issues than that as I think Teams conflicts with Webex and other audios. I often have to reset my audio system with a script that I wrote. Sometimes even video on Safari quits unless I do a reset.
04-22-2020 07:52 AM
@peternunn Thank you! I just ran into this problem. To clarify for others: Go to your profile in Teams, select Settings, then Devices. Under Audio devices, use the drop downs to select the headphones you want it to go to.
07-28-2020 09:50 AM - edited 07-28-2020 02:02 PM
I am able to select and use a Bluetooth headset with Microsoft Teams on macOS, however, I oftentimes have issues unmuting myself to use the microphone. I can still hear others, albeit the audio can sound a bit garbled at times on my end, but they can't hear me. They can even see me unmuting myself via the mute/unmute icon, but I am not able to be heard when I speak (and no message comes up from Teams saying that I am muted). I have had to resort to using old wired headphones, unfortunately, until I can find a solution. Note I do not experience this problem or audio quality issue in Skype or Zoom meetings.
Samsung Galaxy Buds (2AC1), software version R170XXU0ATF2
Macbook Pro (13-in, 2019), macOS Catalina, version 10.15.5, clamshell configuration
07-30-2020 06:04 AM
@MoltoMiller , I switched to a different bluetooth headset and I don't have any issues now. I am not sure if this is a macOS issue or Teams issue since I don't remember experiencing the problem with any other apps. For reference I had problems with a Soundcore Spirit earbud pair and my working headset is an Arctis Steel Series 3.
07-30-2020 10:49 AM