I am new to Teams and we are trying to setup the phone system for our new business. I have followed all of the steps (that I can find) and I think we have purchased all of the various licenses. We have our numbers for all the partners and I set up a "main Line" number and had it assigned to a resource account. I am trying to set the main line number as the auto attendant but when I click on the auto attendant link, it sends me to a blank web page (same thing happens with call ques). Nothing at all shows up on the page... nothing. when I try to click the back button, nothing happens. I have to reload the entire website.
I spoke on the phone with the help desk and the did the screen sharing thing. He said he had never seen it do this before. we tried on 2 MacBooks and 1 IBM. same results. help desk said teams was broken and I needed to wait it out. not very reassuring.
Is there anything anyone can think of that I did wrong or another way to approach this situation?
I am an attorney - not a tech person. please help.
Can you check if you have assigned the Phone System Virtual User License to the Resource Account? Additionally did you try to create a new Auto Attendant and check if the issue is happening with all the AA/CQ?