Black screen when video turned on

Copper Contributor

Hi there,


I am trying to fix my teams video using the website on chrome. The video previews me until I hit start meeting then goes black, but the green light shows my camera is active (Mac). I already checked the website permissions and video is allowed. I am not able to use the desktop app because my work email does not allow me to log on. I am guessing that is why when I go to privacy in the mac system preferences Teams is not shown and I am not able to add it.


Would love any help! Thank you!



2 Replies

It seems like the feature you are trying to utilize is a limitation on Microsoft Teams on Web Browser. Below is the reference article for the same.

With Regards,
Satish U
The corrupted file is the main reason that the windows screen turns black. A variety of factors can cause the issue. This includes header issues, video file transfer errors, issues with the video's codecs, and the list goes on.

J Wick