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Black Screen When Joining Meeting

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Occasional Contributor

I am a middle school student using teams for my schoolwork. I have noticed that often when I try to join a teams meeting, it displays a black screen on the meeting window. The meeting does not start. It is a come and go issue, but it happens pretty frequently. Does anybody know what the problem is?

 

I am using windows 10.

2 Replies
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Best Response confirmed by HaveProblemsEveryday (Occasional Contributor)
Solution

Hi @HaveProblemsEveryday   Is this happening when you're in the desktop app?  What happens if you go to teams.microsoft.com and use the web version?  Have you tried to clear the cache?  https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10#:~:text=Quit%20M...

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@ThereseSolimeno Thank you I will try that.