SOLVED

Benutzer werden bei Microsoft Teams (free) gesperrt

%3CLINGO-SUB%20id%3D%22lingo-sub-1786937%22%20slang%3D%22de-DE%22%3EUsers%20are%20locked%20out%20of%20Microsoft%20Teams%20(free)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1786937%22%20slang%3D%22de-DE%22%3E%3CP%3EHello%20together%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewe%20currently%20have%20significant%20problems%20with%20Microsoft%20Teams.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDue%20to%20Corona%2C%20we%20wanted%20to%20test%20Microsoft%20Teams%20in%20our%20company%20during%20the%20trial%20period%20in%20the%20free%20version.%3C%2FP%3E%3CP%3ESo%20now%20we%20have%20added%20the%20employees%20or%20sent%20invitations%20to%20the%20company%20addresses.%20Worked%20quite%20well%20yesterday%20after%20setup.%3C%2FP%3E%3CP%3EThis%20morning%2C%20a%20large%20number%20of%20employees%20are%20now%20receiving%20a%20message%20that%20their%20Microsoft%20account%20has%20been%20suspended%20because%20they%20have%20violated%20the%20service%20contract.%3C%2FP%3E%3CP%3EAn%20activation%20would%20only%20be%20possible%20via%20SMS%2C%20I%20do%20not%20see%20any%20further%20options.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20only%20a%20handful%20of%20employees%20(5%20out%20of%2025)%20have%20company%20hands%2C%20others%20refuse%20to%20link%20their%20private%20number%20to%20the%20Microsoft%20account.%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EWhat%20can%20we%20do%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGreetings%20and%20thanks%20in%20advance%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1786937%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EBlocked%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESms%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EBlocking%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1787646%22%20slang%3D%22en-US%22%3ERe%3A%20Benutzer%20werden%20bei%20Microsoft%20Teams%20(free)%20gesperrt%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1787646%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F834613%22%20target%3D%22_blank%22%3E%40szoller%3C%2FA%3E%26nbsp%3BHello%2C%20that%20sure%20sounds%20odd%20and%20something%20I%20never%20heard%20of%20when%20signing%20up%20for%20Teams%20free.%20But%20if%20the%20accounts%20has%20been%20locked%20you%20need%20to%20verify%20and%20unlock%20them%20by%20receiving%20a%20code.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENote%3A%20%22%3CSPAN%3EThe%20phone%20number%20you%20use%20to%20receive%20this%20text%20message%20doesn't%20need%20to%20be%20associated%20with%20your%20account.%20It%20doesn't%20even%20need%20to%20be%20your%20own%20phone%20number.%22%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Faccount-billing%2Faccount-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Faccount-billing%2Faccount-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27%3C%2FA%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hallo zusammen,

 

wir haben derzeit erhebliche Probleme mit Microsoft Teams.

 

Bedingt durch Corona wollten wir bei uns im Unternehmen Microsoft Teams testen, während der Testphase in der kostenlosen Variante.

Nun haben wir also die Mitarbeiter hinzugefügt bzw. an die Firmenadressen Einladungen geschickt. Funktionierte gestern nach Einrichtung soweit auch ganz gut.

Heute morgen erhält ein Großteil der Mitarbeiter nun die Meldung, dass deren Microsoft-Account gesperrt seien, da man gegen den Servicevertrag verstoßen habe.

Eine Freischaltung wäre nur via SMS möglich, weitere Optionen sehe ich nicht.

 

Nun hat nur eine Handvoll Mitarbeiter (5 von 25) Firmenhandies, andere weigern sich, ihre Privatnummer mit dem dienstlichen Microsoft-Account zu verknüpfen.


Was können wir tun?

 

Viele Grüße und Danke vorab

1 Reply
Highlighted
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@szoller Hello, that sure sounds odd and something I never heard of when signing up for Teams free. But if the accounts has been locked you need to verify and unlock them by receiving a code.

 

Note: "The phone number you use to receive this text message doesn't need to be associated with your account. It doesn't even need to be your own phone number."

 

https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-...