Background Effects not loading

[Chris20123234]

So I used to be able to use the Background Effects in Teams (Windows Desktop Application). I had the same background for a while and wanted to change. I click on the button to open the Background Effects and it loads for a good 3-4 minutes. When the page is finally displayed, I can only select "No Effect" or "Blur". All other images are unselectable* and I cannot add a custom image either. I tried clearing the cache or re-installing the app, but I still end up with the same behavior. 

* When I click on another image than "Blur" or "No Effect", the selected image has a yellow border but the check is not there and the effect doesn't work either.

[#2 · Accepted solution]

Hi @Chris20123234   It's usually a hardware issue.  Please take a look at these past community posts for solutions:

Background effect option missing - Microsoft Tech Community

Re: Select my Background option not visible in my MS Teams - Page 2 - Microsoft Tech Community

Re: Change Background feature doesn't work properly on my Teams - Microsoft Tech Community

[#3]

Thank you, the second link worked (https://techcommunity.microsoft.com/t5/microsoft-teams/select-my-background-option-not-visible-in-my...)!