Background effects in teams not working unless signed in

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New Contributor

If I sign into Teams using my personal account, background effects work fine. However work policy doesn't allow me to sign into my work account from my home pc, so I access meetings as guest not signed into teams. When not signed in, the option to blur background is available but doesn't work. 

 

How can I get background effects to work in teams when not signed in and accessing meetings as a guest?

6 Replies

Hi @Garethb83  I know that some features are limited for guests (which the engineering team is working on) but nowhere in our internal documentation can I find a reference to the background options not working. @ChristianBergstrom , can you help here?  Thank you.

Thanks @ThereseSolimeno 

Other members in my team have the same issue so I don't think its isolated to me. I also uninstalled Teams, restarted and reinstalled and got the same. Background effects button is there and I can 'turn it on' but blur doesn't do anything and there are no backgrounds to choose from. As soon as I login though, all my backgrounds are there to select and blur works as expected.

 

I've attached an screenshot of teams as guest and then after I login.

Yes I can agree. This is from my point of view a issue. I think also a guest should blur the background without complicated login/logout hacks.
We have the same issue. Blur works when logged in as Personal, but when accessing client meetings as Guest, no option to blur background. I've spent ages trying to figure out what is going on, uninstalling and reinstalling Teams a few times etc! But have come to the conclusion it is due to joining the meeting as Guest which we have to do as we are not part of their organisation.
@ThereseSolimeno @ChristianBergstrom Is this a bug in teams or intended behaviour?
@ThereseSolimeno @ChristianBergstrom
I too have same issue.
Is there a solution for this?