10-09-2018 03:36 PM
10-09-2018 03:36 PM
is there a way to assign direct routing phone numbers to Auto Attendants or Call Queues. That seems to be an obvious function but I have not found any documentation. It always refers to service numbers.
06-25-2019 04:44 AM
Please work with your SBC vendor to review configuration and logs. You are right in your thinking that the work for the transfer is happening on the SBC. For all transfers with Direct Routing we send Refer to the gateway, which means the gateway needs to handle the transfer from that point forward.
06-25-2019 05:33 AM
It is exactly the same with us, and same workaround, too. If we hear anything back from Yealink R&D I will let you know.
07-08-2019 10:03 AM
07-08-2019 07:35 PM
@Ben Lockwood are the answering from a 3PIP phone, like a Polycom VVX or a soft client (or a Teams native Phone like a Yealink T56). With 3PIP I get what you are experiencing (music on hold). With a soft client I get dead air. I don’t have any of the Yealink phones to test with. Our support ticket is still ongoing, with nothing new to report.
07-09-2019 03:50 AM
@John Joseph , @Ben Lockwood , in relation to the Yealink IP Phones problems with AA and CQ, I received the confirmation from Yealink Dev team that this is now a known issue to them, and it has to do with the Teams app on the Android based system, which their phones run on. They are working on a fix, but no ETA yet.
07-09-2019 06:01 AM
07-09-2019 06:34 AM
07-13-2019 06:32 AM
A peer shared that Ribbon has a known bug they are working on related to this.
07-13-2019 06:36 AM
07-13-2019 06:54 AM
If your peer has the Ribbon Support case then this will help me as I can communicate with them directly
07-13-2019 06:57 AM
I'm not sure if they personally have the case open or not but was in contact with Ribbon and found out that there is a know issue with fix under testing. The peer is external to my company and another user of Ribbon SweLite.
07-13-2019 06:59 AM
if its a 'certified' SBC with you then surely Microsoft should be working Ribbon to resolve compatibility issues?
07-13-2019 07:04 AM - edited 07-13-2019 07:04 AM
Fair point and yes I checked and our internal engineering team is working with Ribbon on the audio issue. Apologies for not diving into this before your comment. I've asked for ticket number. Best Regards.
07-13-2019 07:05 AM
Thanks for clarification - is there anywhere for us to track this issue so we know when resolved/firmware to upgrade SBC with
07-13-2019 08:14 AM
@WayneMK I have had a ticket open with Microsoft on this issue since mid-may. It has been with the engineering team for most of that time. I did open a ticket with Ribbon briefly, but they only confirmed that my configuration was correct. Carolyn did reach out to me and we did some troubleshooting concurrently, which I believe helped clarify the scope of the problem, as soon after that, the engineering team acknowledged it was a wider spread issue (thank you Carolyn). For the last several weeks, the only feedback I am getting is from my ticket contact (not an engineer) about once a week to acknowledge that they are still working on it. I will post here, as soon as I know anything more. If this is known to be a Ribbon issue now, I will probably reach out to my contacts at Ribbon on Monday (we are a partner), to see if I can get any additional status on the issue.
07-13-2019 10:40 AM
@John Joseph appreciate the update, please keep us posted on progress with Ribbon. We will also escalate our side as also a partner with them.
07-13-2019 04:19 PM
@amalee what SBC are you using? If SWe Lite see - https://ucgeek.co/2019/07/microsoft-teams-call-queue-no-audio-with-swe-lite-direct-routing/
07-13-2019 04:48 PM
@John Joseph A couple of possibilities that might help you if you are a Ribbon SWe Lite customer:
07-13-2019 04:50 PM
See this - contact Ribbon for a resolution - https://ucgeek.co/2019/07/microsoft-teams-call-queue-no-audio-with-swe-lite-direct-routing/