10-09-2018 03:36 PM
10-09-2018 03:36 PM
is there a way to assign direct routing phone numbers to Auto Attendants or Call Queues. That seems to be an obvious function but I have not found any documentation. It always refers to service numbers.
10-09-2018 09:37 PMSolution
10-17-2018 01:46 PM
10-17-2018 09:41 PM
10-24-2018 12:18 PM
Sorry, for the late reply. I think we need to settle with call forwards at the SBC level for now. Migrating is not possible because it is a closed number block and there are still analog devices needed.
12-31-2018 03:57 AM
please I want Command lines to assign a Direct routing phone number to the Auto attendants and Call queues
01-02-2019 12:50 PM
Currently you can't set a phone number coming to Microsoft PBX via Direct Routing to an AA or CQ.
You can to it with a small trick by changing the PSTN number to a SIP URI.
01-24-2019 10:13 AM
Direct Routing customers requirement for Auto Attendant is growing daily and we are getting more and more questions as to WHEN it will be available. Nothing on the MSFT roadmap seems to speak to DR AA.
Can anyone at MSFT provide an estimated GA date for this feature (and Call Queues while we are at it)? Thank You
Gary (garywoods @ nuwave.com)
02-21-2019 01:42 PM
Here are some 'work around' I have done for some clients. I have setup direct routing and used auto attendants and call queues in O365/SfB online.
You have a couple options, either a message manipulation on the SBC to rewrite the TO header on the SIP invite to a service number assigned in the cloud (this can be a number simply acquired thru microsoft) and routing to MS via DR.
A second option is to go to a dummy user that is configured to forward all calls to the AA/CQ number.
A third option is to have your carrier with the sip trunk setup call forwarding for that specific number to the Microsoft service numbers.
I agree, customers definitely need this functionality with Teams. Auto attendant and call queues are an important piece to replacing legacy phone systems and transitioning 100% to Microsoft Teams.
With that being said, it does appear to be on the road map to be able to assign local PSTN numbers to call queues here (under Microsoft Teams - Call Queues) -
Hope this helps.
02-26-2019 11:32 AM
thank you for your suggestions.
The first option returns a 404 in all attempts I made.
The second option works
The third option is not an option with out carrier.
03-06-2019 03:50 PM
03-26-2019 04:25 PM
@gary woodsHello Gary,
on the launched item for CQs is the following sentence which was added in December 2018 I think:
Phase 1 of Call Queues is now available for Teams. The work primarily focused on enabling the same set of features previously available to Skype for Business Online. Additional work is ongoing for support for phone number usage via Direct Routing and is expected next quarter.
This makes we wonder what the status is considering we are approaching the end of that next quarter.
04-09-2019 11:15 AM
@Sascha Stops For everyone interested, the documentation for the feature is online:
04-15-2019 12:10 AM
04-15-2019 12:39 PM
@sasfbr We don't have it either. However seeing the documentation makes me think that it might not be long anymore.
04-22-2019 10:41 AM
@Sascha Stops I just looked, Org-wide settings > Resource Accounts is now in our tenant. I'll have to play with it a bit.
04-24-2019 12:48 AM
Was someone able to configure a direct routing number on the resource account? I have just tried it and got the following error:
Set-o365CsOnlineVoiceApplicationInstance -Identity testDirectRouting@xxxxxx -TelephoneNumber +32xxxxxxx
Your tenant is Disabled for this service. You are not permitted to use this cmdlet.
I'm guessing it is not rolled out yet on all tenants but can someone confirm?
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