Audio quality

Copper Contributor
I have noticed the Microsoft Teams kind of deliberately worsen my sound quality (on phone) in both the call it self and any media while in call, what is curious is that as soon as I leave the call media sound quality comes back and for a brief moment even the voices in the call
If anyone knows what's going on please contact me.
1 Reply


I'd look at jitter and delay being too big and it had to decrease the quality. Run the tests at Microsoft 365 network connectivity test ( and see what the numbers look like.