Mar 01 2022 07:57 AM
Mar 01 2022 07:57 AM
A couple of our users are having some interesting issues with Teams audio. Here's an example scenario:
Person A calls Person B (or vice versa, doesn't make a difference), and this all works fine, but when either of them add Person C to the call, Person A's audio just completely dies - mic stops working, speakers stop working. This persists even after the call ends, and eventually needs a reboot to go back to normal.
This doesn't happen in pre-arranged Teams meetings, and happens when using both the built in mic/speakers on the laptop, and also on a separate headset/mic combo. It also doesn't happen if Person A is added to an existing call.
I've made sure all the drivers are updated, latest Windows updates and latest version of Teams. Even a re-install of Teams doesn't solve the problem.
Microsoft support have just gone down the route of "recreate the user on the machine", which is not an ideal solution if this happens to more and more of our users.
Has anyone else encountered this before? If so, is there any other way around it that doesn't involve deleting and recreating the user on the machine?
Mar 01 2022 08:10 AM
Mar 02 2022 01:08 AM
Mar 02 2022 07:57 AM
@MikeWoolcock If A and B are on the same network the call will start as peer to peer, but when you add C then it will switch to being brokered through the cloud. Can you verify that this isn't related to any kind of firewalls? Maybe try it again without being on the company network.
Mar 03 2022 02:34 AM
Mar 09 2022 04:06 AM
Apr 25 2022 06:08 AM
May 03 2022 07:16 AM
May 04 2022 01:04 AMSolution
I actually did! Funnily enough, it was something I tried previously that didn't work, but when I tried it with Microsoft on the phone, it worked (sod's law innit).
What we did was uninstall Teams through control panel, then delete the Teams folder from the appdata\local and appdata\roaming folders, and basically just deleting any Teams folder that we could find in any Microsoft or Office folder - Program files/Program Data etc, then rebooted and re-installed, and that seemed to do the trick.
Hopefully it works for you!
May 05 2022 10:34 AM
@MikeWoolcock I have been experiencing the exact same thing on a Dell Latitude 5521.
Adding a third person to an call kills audio. Also, receiving a call from outside my organisation kills audio. One on ones within my organisation work fine.
I can fix it without a reboot by killing teams, then getting Windows to repair the sound drivers, then restarting teams and rejoining the call (unless with outside my organisation which fails repeatedly).
Will try your "clean everything" and re-install now, thank you.