Forum Discussion
Audio cuts out when adding someone to a call
I actually did! Funnily enough, it was something I tried previously that didn't work, but when I tried it with Microsoft on the phone, it worked (sod's law innit).
What we did was uninstall Teams through control panel, then delete the Teams folder from the appdata\local and appdata\roaming folders, and basically just deleting any Teams folder that we could find in any Microsoft or Office folder - Program files/Program Data etc, then rebooted and re-installed, and that seemed to do the trick.
Hopefully it works for you!
I actually did! Funnily enough, it was something I tried previously that didn't work, but when I tried it with Microsoft on the phone, it worked (sod's law innit).
What we did was uninstall Teams through control panel, then delete the Teams folder from the appdata\local and appdata\roaming folders, and basically just deleting any Teams folder that we could find in any Microsoft or Office folder - Program files/Program Data etc, then rebooted and re-installed, and that seemed to do the trick.
Hopefully it works for you!
MikeWoolcock I have been experiencing the exact same thing on a Dell Latitude 5521.
Adding a third person to an call kills audio. Also, receiving a call from outside my organisation kills audio. One on ones within my organisation work fine.
I can fix it without a reboot by killing teams, then getting Windows to repair the sound drivers, then restarting teams and rejoining the call (unless with outside my organisation which fails repeatedly).
Will try your "clean everything" and re-install now, thank you.
