Mar 25 2020 12:40 PM - edited Mar 25 2020 06:23 PM
My organization temporarily moved to a mobile workforce model on Monday. Tuesday I received an email notification from Microsoft that the Audio Conference minute pool usage was at 80%. Upon investigation I saw that in November Microsoft changed their complementary unlimited minutes to 900 minutes per user per month. The minutes seem to be used when a meeting organizer uses the dial in vs using full audio, but I also see that even if the meeting organizer uses full audio any of the participants that dial in account for minutes used. That is not always consistent though, as I have seen users with a status of Conference In not counting against the minute pool and they dialed into the meeting.
Screenshot below of a meeting where the status of each participant that dialed is Conf_In. This status means that the minutes do not apply against the PSTN minute pool.
My question is if a user dials in how does Microsoft determine the Conf In vs Conf Out? I can't seem to find a clear answer for the definition.
Mar 25 2020 02:23 PM
Mar 25 2020 02:33 PM
The report shows me a lot, but its also confusing. Why can a user dial into a meeting and the status shows that their Call Status is Conf In, but at the same time other users that dial in show their status as Conf Out which is the status that counts against the PSTN Usage pool.
Mar 25 2020 03:31 PM
Apr 08 2021 07:16 AM