Mar 30 2021 08:19 AM - edited Mar 30 2021 08:21 AM
For one of the user in our tenant, the audio conferencing dial-in details are not displayed when scheduling Teams meeting(click on "Teams Meeting" in ribbon of Outlook meeting invite) . The users' Team meeting link and Video conference ID details are displayed but audio conferencing details are not displayed.
I checked user license and user has "Microsoft 365 Audio conferencing" license enabled.
In Teams admin center, "Audio conferencing" section (Below Account tab) is not displayed for the user in User page
In Team's admin center, I clicked on "User" and then searched for the user, I see that "Audio Conferencing" option is set to "On", the "Interpreted User Type" is set to "PureOnlineEnabledUserWithNoService".
For all other users for whom audio conferencing is working as expected, the Interpreted user type is set to "PureOnlineEnabledUserWithTeamsService"
How to update the Interpreted User Type of the user to "PureOnlineEnabledUserWithTeamsService" so that audio conferencing details are displayed when user schedules Team meetings?
Mar 30 2021 01:17 PM
SolutionMar 31 2021 03:49 AM
Mar 31 2021 04:17 AM - edited Mar 31 2021 04:29 AM
@George91288 OK, updated post. This must be license related and the value will switch when the user has a Teams license. So verify that this user has a valid Teams license plus the Audio Conferencing license.
Apr 07 2021 10:41 PM - edited Apr 07 2021 10:43 PM
@ChristianBergstromRemoving and Re-assigning the "Microsoft 365 Audio Conferencing" and "Microsoft Teams" licenses for the user resolved the issue. "Interpreted User Type" value also got updated once the licenses were re-assigned. I had to wait for nearly 48 hours for the changes to take effect. Many thanks for your support and suggestion.
Apr 07 2021 10:53 PM
Mar 30 2021 01:17 PM
Solution