Audio and Video Freezes for DGJ to Zoom

Senior Member

I'm encountering a problem on MTRoW devices running latest Teams App and supported Windows version where audio and video feed would freeze intermittently for a period of 2 to 3 minutes when DGJ to Zoom.

 

Initially I thought it might be an issue at the device or network level however after further investigation and test calls between Teams to Teams user/Teams Room, this problem only occur for Zoom meetings.

 

I had not experience this prior to the update, did the update break Zoom web RTC for DGJ? If anyone can shed some light on this matter would be much appreciated! As far as I know, this hasn't been flagged as an known issue on Microsoft docs.

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