attendees calling into conference bridge does not prompt or show in the meeting

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Hello, We added M365 Business Premium Addon for Audio Conferencing and we also added the communication credits license. We also have purchased communication credits We recently purchased a toll free number through the Teams Admin center. When dialing into a teams meeting (whether we dial into the toll number or the toll free number). the participant joins the bridge but they are not in the meeting, they do not show up in the participants and the organizer does not see them to get prompted to allow the caller into the meeting. Vice versa if we dial out from the meeting to the caller number then it goes directly to the voice mail of the recipient. Happening in a specific tenant.

 

Any ideas are appreciated!

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