Attendee video turn into white box if meeting window is re-sized

[MrJoel1138]

Recently I have had the issue that all other users video turn into a solid white box if I re-size the meeting window in any way.

This issue is persistent even after restarting the Teams desktop application and the host machine.

Teams version: 1.5.00.7768

Mac OS Version: 12.3

[#2]

I have the same issue. As a version it shows 1.00.507369 for me. I am on OSX 12.3.

[#3]

I had the same issue - I uninstalled teams - rebooted my MacBook Pro 12.3 and resinstalled MS Teams. Solved it for me - hope you have some luck too. Good luck.

[#4]

Did you find a reason / fix for this? I have a Lenovo L14 with Win10 (up to date) and Teams version 1.5.00.7768. This suddenly happenend from one day to the next. I updated Teams to the latest version (1.5.00.8773) and rebooted the computer without success. Looks like reinstalling Teams could work, but i would like to find some other solution.

[#5]

Even a reinstall/reboot does not work for me. What I do as a little enjoyable workaround is to switch from gallery to "together mode" which shows the meeting participants faces at least.

[#6]

Another workaround is to "pin" the other participants. I can't find any other thread/post regarding this issue...

[#7]

@MrJoel1138 

After my uninstall / boot / install - I had another occurrence of the white box. This time I tried to clear the cache and rebooted. Works for now - lets see if this keeps coming back. Here is a little instruction how-to clean your cache for MS Teams: https://sysadmin-central.com/2021/04/28/how-to-clear-the-microsoft-teams-cache/

Hope this helps 

Mck

[#8]

The clearing cache only worked temporarily and I am now back to white boxes including for screen shares

[#9]

This is happening for me. On Windows 10, Teams version 1.5.00.8776. Changing to Together mode, going to Full screen, or pinning a user will make the video come back temporarily. Resizing the window causes the video to become solid white again.
I have cleared the cache and restarted with no effect. Also tried restarting the graphics driver.

@MrJoel1138 

[#10]

We're having the same issue too. Cleared the cache with no change.

[#11]

I have the same issue , the strange thing is only I am having the issue my colleagues cannot reproduce it.
Using Team in the public preview version 1.5.00.8776 (64-Bit).

[#12]

20+ users in my organisation including me had the White screens too.
Re-install Teams did the trick for me, but a more user friendly solution would be helpful.
I have version 1.5.00.8070 (64-bits) Public Preview.

[#13]

I am having the same issue as of 31-03-2022

Dell latitude, running windows 10 + Office 365

[#14]

Our CEO just reported this issue, which isn't great. Where is the Microsoft support on this one?

[#15]

IT department has reinstalled my Teams moving back to version .8070. No issue thus far so something seems off with version .8776.

[#16]

I cleared the cash
%appdata%\microsoft\teams

That resolved the issue (at least temporarily.

[#17]

Same issue in our org. Clearing cache does not seem to fix it for me.

[#18]

We are having same issue. any update from Microsoft?

[#19]

@pritpalkarir 

Microsoft confirmed this is an issue and they will be rolling out a hotfix. But the workaround in the meantime is to disable GPU acceleration within Teams - I haven't been able to test this as yet though, so unsure if it actually works.

[#20]

Same issue,
Teams Version: 1.5.00.8465
MacOS 12.3.1