May 12 2019 03:39 PM
May 12 2019 03:39 PM
To have all the full features of telephony, we must also have the attendant console.
Do you know a third party solution with Microsoft teams using Teams API?
Cherry on the cake also for visually impaired and the blind operator ...
May 12 2019 10:32 PM - edited May 12 2019 11:26 PM
Hi @Benoit Quillet,
Landis Technologies offer their Attendant Pro product also for Microsoft Teams.
They offer also the opportunity to test the functionality with a Trial.
Maybe @Matt Landis can jump in and provide more details.
Another solution you can check out is:
Edit: I missed the "Teams API" link. As Linus pointed out the Teams Calls API (Microsoft Graph Calling API) is still in Beta. So it will probably require another Ignite to see more in this space :)
May 12 2019 10:33 PM
All Attendant Console creators that are waiting for the same API so currently there is no native Teams compatible but there is some that allows attendants to be moved to Teams and running Teams client together with their software, but calls will be handled by a Skype server. The latest date I heard for the API is during H2 2019 or early 2020, but there is no official date.
Nov 09 2019 10:53 AM
Microsoft has mentioned at Ignite that the ISV (3rd party software vendors, specialists) will be taken on the role to make the Attendant Console. The are however still waiting for Client-Side API's to become available. Please vote on the UserVoice of Matt Landis (from Landis Computers) created for this item. https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38534776-full-teams-client-api...
Nov 11 2019 07:15 AM
During the Ignite session about Calling API Microsoft showed a number of third-party applications that been in the TAP for Calling API to create Contact Center and Attendant applications. I've been working with some of them and there is some minor issues in the API but it works for most companies at least for start to test. One thing that is an problem is forwarding calls to another PSTN-number, but that should work soon.
The API is in limited preview currently, if you contact any of the application providers they might be able to include you in their preview but I know that most of them have a long queue with customers that want to start testing.
For the list of third-party applications check my tweet here:
Jan 10 2020 05:15 AM
different vendors use different approaches. Some require a SfB client some require a SfB backend.
All have in common that they need to work around the situation that the APIs are not GA.
I would recommend that you get in contact with them and evaluate their solution.
Jan 29 2020 01:36 PM
Sep 09 2020 06:30 AM
@Melmix Competella Communication Suite is integrated through the Graph Communications API and provides amongst other the calendar consolidated view as well as a Teams presence. Competella Communication Suite is located in Azure and offered as a public SaaS cloud to end-customers.
Jan 04 2021 05:46 AM
Yeah, crazy now in 2021, only Landis supposedly has an attendant console. We use Bridge Communication console for Skype, but of course, that is going away and we are moving all users to Native Teams soon. I've never got Landis's version to ever install/run on a Windows computer...guess a call to their sales/support is required. But wow, always been a problem with MS compared to other platforms.
Jan 11 2021 11:51 AM
@Tech Logik The Competella Attendant Console for Teams which is a POWER integrated SAAS solution was released already on the 15th of July 2020. The Competella Attendant Console is part of the Competella Communication Suite for Teams which is currently undergoing certification for Teams and it works with both MS Calling plans as well as Direct Route. www.competella.com
Aug 23 2021 06:53 PM
Aug 23 2021 09:08 PM
@Stewart_Ross Competella has a graph API integrated SaaS solution for the Attendant Console for Teams. We have many customers running in production. You are most welcome to contact us.
Aug 29 2021 11:15 AM
You may also take a look at Pridis Connecsy Cloud attendant for Teams, an European product that is fully integrated into Teams and offers a lot of essential attendant features. But also has WhatsApp messaging integration and supports multiple presence sources.