Attached Images in Teams don't Show up when clicked on it

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Occasional Visitor

I have this broken link error image when using MS Teams App in Windows 10. A right click usually enlarges the image, and it was working this way until last week. Today it shows the images as part of the conversations, but when right clicking on them, it only shows a broken link image.

I have done some suggestions from other similar threads here, i.e. sign out and in, cache clearing, but no luck.

Any ideas would be greatly appreciated.

10 Replies
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@ferthelet did you find a resolution to this?  I have just started experiencing this myself.

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@ferthelet 

Same issue here, curious to know if you have found the root cause and/or solution.

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any news on this? Starting to feel the same issues..

@avi185I have also started experiencing this over the past two weeks or so.  Have updated, and everything seems current.  I am using the desktop client, not a browser.

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I resolved this by re-installing.

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@fertheletI've seen this issue recently. Quitting teams and restarting appears to work. Others have reported that disabling GPU acceleration also fixes it, but that requires an application restart, which is what really fixes the problem :)

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After 11 months, still happening here. Anyone found a solution?
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@fabiobarreiro I just had this happen to me.  I went into settings and checked the box for "Disable GPU hardware acceleration" and then exited Teams.  Upon re-launch the attached photo opened up just fine. Have you tried that yet?

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@ScottBaldwinin my tests, the restart of the app is the key i.e. Right click on taskbar -> quit Teams then then open it again.

After restart the images work, regardless of disabling GPU acceleration or not :)

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This works sometimes - but we shouldn't need to restart the app - especially if we are in the middle of a Teams meeting.