Jul 22 2019 08:51 AM
Jul 22 2019 08:51 AM
I have this broken link error image when using MS Teams App in Windows 10. A right click usually enlarges the image, and it was working this way until last week. Today it shows the images as part of the conversations, but when right clicking on them, it only shows a broken link image.
I have done some suggestions from other similar threads here, i.e. sign out and in, cache clearing, but no luck.
Any ideas would be greatly appreciated.
Dec 18 2019 07:28 AM
@ferthelet did you find a resolution to this? I have just started experiencing this myself.
Apr 16 2020 09:12 AM
Same issue here, curious to know if you have found the root cause and/or solution.
Apr 22 2020 06:31 AM
@avi185I have also started experiencing this over the past two weeks or so. Have updated, and everything seems current. I am using the desktop client, not a browser.
May 05 2020 05:21 PM
@fertheletI've seen this issue recently. Quitting teams and restarting appears to work. Others have reported that disabling GPU acceleration also fixes it, but that requires an application restart, which is what really fixes the problem :)
Jul 09 2020 02:29 PM
@fabiobarreiro I just had this happen to me. I went into settings and checked the box for "Disable GPU hardware acceleration" and then exited Teams. Upon re-launch the attached photo opened up just fine. Have you tried that yet?
Jul 09 2020 04:16 PM
@ScottBaldwinin my tests, the restart of the app is the key i.e. Right click on taskbar -> quit Teams then then open it again.
After restart the images work, regardless of disabling GPU acceleration or not :)
Sep 17 2020 02:50 AM - edited Sep 17 2020 03:00 AM
This works sometimes - but we shouldn't need to restart the app - especially if we are in the middle of a Teams meeting.
Jan 12 2022 06:37 AM
Jan 17 2022 01:05 AM
@Luckstar The issue is still present (even after month, already have a new laptop and still it is not fixed).
Restarting teams helps for the first click on the image. But when clicking again, the same bug happens again.
This is not a problem in teams via browser, just in the teams app.
Feb 01 2022 02:22 PM
@ferthelet : I have the same issue, but the way I generally solve the issue instead of restarting Teams as several have suggested is to just click into a different chat session and then come back to the original chat with the image and click it again. This almost always solves the problem for me. It's a pain to have to do this, and it makes me think that it has something to do with caching the image. The first click downloads the full image and tries to load it. When this doesn't work and you click away into a different chat and then come back, the image is then cached from the previous time and works fine the second time. Just my thoughts, but either way, it's something that Microsoft needs to fix.