Assigning number to the person

Super Contributor

Hello Teams Community,


Please i need your help on this.


I', trying to assign a phone number to a user, but when i typed the person's username is not showing up it says "No Result was Found".


Here is the screenshot of the error



Does any know why the username is not coming up. 

2 Replies
best response confirmed by IBN (Super Contributor)

Usually when this happens it's because they are not assigned either a Teams Phone plan license and or a Dial plan license of some kind. Like Domestic Calling etc. Both are required to assign a phone number. When you assign those, it also takes some time, sometimes a hour or so to provision to be selectable as well if you did just assign those by chance. 

Thanks for your help