Assign custom emergency calling policy works and most of the time get error users to the policies

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Occasional Contributor

Did anyone experience this issue before? I did follow MS article on how to create Emerg calling policy and Emerg call routing policy and use the PS commands they provided to assign these policies to individual users but I keep getting cant assign this policy for individual and when I try Admin portal I get this error: 

We were able to assign some users to the policies. However, there are other users that can't be assigned to these policies: Emergency call routing policy. If you continue to have problems, contact Microsoft customer support.

When I use Powershell:

 

 

 

Grant-CsTeamsEmergencyCallingPolicy -Identity user1 -PolicyName SecurityDeskNotification
Policy "Policy Name" is not a user policy. You can assign only a user policy to a specific user.
+ CategoryInfo : NotSpecified: (:) [Grant-CsTeamsEmergencyCallRoutingPolicy], ManagementException
+ FullyQualifiedErrorId : Microsoft.Rtc.Management.AD.ManagementException,Microsoft.Rtc.Management.AD.Cmdlets.AssignTeamsEmergencyCallRoutingPolicyUsingLros
+ PSComputerName : admin1a.online.lync.com

 

Strangely sometimes it does work and other times it doesn't....

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